Returns

Returns/ Refunds

Our sales are final we do not offer refunds or exchange unless products received have a major problem. 

Non-returnable items:
* Gift cards
* Downloadable software products

To complete your replacement in the case of a major damage, we require a receipt or proof of purchase and photo evidence of the item within 1 business working day after receiving goods - please email this information to support@theplanbrand.com with the following titles:

Subject line: [First name, Last name] - Return Request

We will send you an email notification of the approval or rejection of your refund.

Refunds 

We will offer a full refund only if we are unable to ship to your location. In this case your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow up to 10 working days to receive funds. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@theplanbrand.com.

Exchanges 

We only replace items if they are defective or if you received the incorrect item/s. If you need to exchange it for the same item due to the above issues, you must contact our support team within 1 business working day after receiving goods with your claim and send to our email at support@theplanbrand.com for further help.